PRIVACY & COOKIE POLICY

We respect your privacy and are committed to protecting the personal information you provide when you use this website, create an account, place an order or contact us.

This Privacy & Cookie Policy explains what information we may collect, why we collect it, how it may be used and shared, and the choices you have regarding your information.

1. INFORMATION WE MAY COLLECT

Depending on how you use this website, we may collect information such as:

• your name
• email address
• phone number
• billing and delivery addresses
• account and login information
• order and transaction information
• products, designs, artwork and other information associated with your orders
• communications you send to us
• marketing preferences
• information about how you use this website, such as your device, browser, IP address, pages viewed and interactions with the website.

Payment information may be collected and processed by payment service providers used to complete your transaction.

2. HOW WE COLLECT INFORMATION

We may collect personal information when you:

• create or use an account
• place an order
• create or customise a product
• upload artwork or other content
• contact us or request support
• request a quote or other information
• subscribe to marketing communications
• participate in a promotion or other website feature
• otherwise provide information through this website.

Some technical and usage information may also be collected automatically through cookies and similar technologies.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

• process, produce and fulfil orders
• arrange payment, shipping and delivery
• provide customer service
• communicate with you about an order or enquiry
• manage your account
• provide and improve the website and its services
• prevent fraud, misuse and security issues
• maintain business and transaction records
• meet legal, tax and regulatory obligations
• send marketing communications where you have agreed to receive them or where otherwise permitted by law
• understand how customers use the website and improve our products, services and marketing.

We will only use personal information for purposes connected with why it was collected, or for another purpose permitted by law.

4. SHARING YOUR INFORMATION

We may share personal information with trusted service providers where reasonably necessary to operate the website, process and fulfil orders, provide services or meet our legal obligations.

These may include providers involved in:

• website and ecommerce services
• payment processing
• production and fulfilment
• freight and courier delivery
• email and customer communications
• accounting and business administration
• analytics, advertising and marketing
• IT, hosting and security services.

We may also disclose information where required or permitted by law, to protect our legal rights or the rights of others, or in connection with the sale or restructuring of a business.

We do not sell your personal information.

5. STORES & PRE-DESIGNED PRODUCTS

This website may operate as an online store offering products associated with a business, organisation, club, school, artist, brand or other store owner.

Where necessary for operating the store, administering orders, reporting or providing customer support, relevant order or customer information may be made available to the appropriate store owner or administrator.

Information made available in this way should only be used for legitimate purposes connected with operating the store, administering orders or other purposes permitted by applicable privacy law.

6. MARKETING COMMUNICATIONS

If you choose to receive marketing communications, we may use your contact information to send you news, offers, product information and other relevant communications.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

Unsubscribing from marketing does not prevent us from sending transactional or service communications relating to your account, enquiries or orders.

7. COOKIES & ANALYTICS

This website uses cookies and similar technologies to operate correctly and may also use them to understand website usage, remember preferences, improve performance and measure the effectiveness of marketing.

Cookies may be set by the website itself or by third-party services used by the website.

Depending on the services enabled on this website, cookies may be used for purposes such as:

• maintaining your shopping cart and website session
• remembering login or website preferences
• website security and functionality
• measuring website traffic and usage
• analytics and performance
• advertising and marketing measurement.

You can control or delete cookies through your browser settings. Disabling some cookies may affect the functionality of the website.

8. THIRD-PARTY SERVICES & LINKS

The website may use or link to third-party services.

Those providers may collect and process information according to their own privacy policies and practices.

Where you leave this website and visit another website, the privacy practices of that website will apply.

9. STORAGE & SECURITY

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and other misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting, tax and business record-keeping requirements.

10. ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to personal information we hold about you and ask us to correct information that is inaccurate.

We may need to verify your identity before providing or changing personal information.

You may also be able to update some information through your website account.

To make a privacy request, please contact us using the contact details provided on this website.

11. CHILDREN’S PRIVACY

This website is not intended to knowingly collect personal information directly from young children without appropriate involvement from a parent or guardian.

If you believe personal information relating to a child has been provided inappropriately, please contact us.

12. INTERNATIONAL SERVICE PROVIDERS

Some service providers used to operate the website or provide related services may store or process information outside New Zealand.

Where personal information is disclosed or processed overseas, reasonable steps will be taken as required by applicable privacy law.

13. CHANGES TO THIS POLICY

We may update this Privacy & Cookie Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

The current version will be published on this website.

14. CONTACT US

If you have a question about this Privacy & Cookie Policy, would like to request access to or correction of your personal information, or have a privacy concern, please contact us using the contact details provided on this website.

This policy is intended to operate in accordance with applicable New Zealand privacy law.